Q1: Are you a manufacturer?
A1: Yes, we are both a manufacturer and distributor.
Q2: Can I get samples of your products?
A2: Yes, samples can be ordered. We provide prepaid samples for kitchen equipment, with shipping costs covered by the customer or arranged via their shipping agent.
Q3: What is the voltage of your products?
A3: The working voltage can be customized to 110V or 220V / 50Hz–60Hz, depending on product requirements.
Q4: Can I print my logo on the products?
A4: Yes, OEM and ODM services are welcome. Please inform us before ordering and provide your logo artwork while respecting customer privacy.
Q5: What is the warranty period for your products?
A5: The warranty period is typically 1 to 2 years, varying by product, and includes post-sale technical support.
Q6: What about the delivery time?
A6: Fast delivery is available. Samples for in-stock products ship within 24 hours, and bulk orders are delivered within 7–15 days after receiving your prepayment. Specific timelines depend on the model and order quantity.
Q7: How am I protected if I transact with your company?
A7: We are a legally registered manufacturer in China, and every transaction is backed by formal contracts, pre-shipment inspection documentation, and secure payment terms. To receive a detailed quotation with full buyer protection terms, please submit your inquiry through our website contact form or email us directly. Our team will respond within 24 hours.
Q8: How do you ship products?
A8: We collaborate with long-term sea/air/express/truck/rail shipping partners, including COSCO, MSC, WHL, EMC, and Maersk. For express shipping, options include DHL, UPS, TNT, and FedEx. Alternatively, you may use your own freight agent.
